At Mind Works, we take pride in the quality and craftsmanship of our surgical instruments. We are committed to ensuring that our instruments meet the highest standards of performance and durability. This warranty policy outlines our commitment to customer satisfaction and provides clarity on the warranty coverage and terms for our surgical instruments.”

Warranty Coverage:

Mind Works surgical instruments are guaranteed to be free from defects in materials and workmanship. Our warranty coverage varies depending on the type of instrument:

  • Reusable surgical instruments: Covered under warranty for 2 years.
  • Tungsten carbide insert cutting, shearing, grinding, and rasping edges instruments: Covered for 2 years.
  • Non-tungsten carbide insert cutting, shearing, grinding, and rasping edges instruments: Covered for 1 year.

Repair or Replacement:

In the event that a Mind Works surgical instrument is determined to be defective, we will, at our discretion, repair or replace the instrument to ensure its proper functioning. Our goal is to provide you with instruments that meet the highest quality standards.

Reporting Defects:

Any apparent defects on the products must be reported by the buyer within 30 days after receipt of the products. After this period, the goods will be considered approved. It is important to promptly assert any defects to initiate the necessary actions.

Warranty Exclusions:

The manufacturer’s warranty does not cover normal wear and tear, instrument misuse, including improper use, incorrect or negligent handling, excessive use or loads, inadequate maintenance, or use of the instrument for purposes other than their intended surgical purpose. These exclusions are in line with industry standards.

Responsibility of Users:

Clinicians and sterilization professionals are responsible for familiarizing themselves with proper using and caring techniques for the instrument. We recommend visiting the instrument care section of our website for detailed instrument care recommendations.

This warranty policy underscores our commitment to providing you with surgical instruments of the highest quality. At Mind Works, we strive to ensure that our instruments meet your expectations for performance and reliability. If you have any questions or require further clarification regarding our warranty policy, please do not hesitate to contact us. Your satisfaction is our top priority.